DevRev Practice

DevRev's AI Powered Excellence

One AI-native system of record for customers, product and engineering — implemented end to end.

Start Success

Why DevRev?

Customer signal shouldn't die in a ticket queue. One ontology means every conversation carries context and every issue traces back to revenue.

How Flac Helps

Certified consultants, proven migration patterns and accelerators for sync, search and agent design — then full handover to your team.

Challenges

What slows enterprises down today

Two failure patterns show up in almost every assessment.

  • Siloed feedback loops

    Support hears the problem, product never sees it. The same complaint returns every quarter.

  • Slow ticket resolution

    Agents hunt five systems for context that already exists. SLAs slip, escalation becomes default.

Platform

What is DevRev?

Conversations, product work and engineering delivery on one data model.

  • Conversational AI

    Natural-language answers grounded in your own product and support context.

  • Issues and bugs

    One backlog shared by engineering and support, with traceable ownership.

  • DevRev customer tickets

    Customer conversations linked directly to the work that resolves them.

  • Enterprise Search

    Every document, record and thread searchable from a single bar.

Introducing DevRev Search

AI-Powered Knowledge Access

One query, every system — an answer with citations, not ten blue links.

It searches

  • Internal documents and PDFs
  • Support tickets
  • Knowledge base articles
  • CRM records
  • Customer conversations
  • Product feedback

Available in

  • Desktop app
  • Browser extension
  • Slack bot
Laptop showing an AI search bar drawing in documents, PDFs, tickets and conversations
Integrations

Connected to the tools your teams already live in

Bi-directional, field-level sync — no context drift, no duplicate systems of record.

  • Salesforce
  • Jira
  • Slack
  • Microsoft Teams
  • Outlook
  • Gmail
  • Custom APIs
Delivery Model

The Way We Work

Three disciplines, one continuous engagement.

  1. Onboarding & Implementation

    Workspace design, migration and two-way sync — live in weeks, not quarters.

  2. Training & Change Management

    Role-based enablement so adoption sticks after go-live.

  3. Dashboard & Lifecycle Configuration

    SLAs, stages, automations and dashboards your leadership actually reviews.

Discovery Framework

Discover your challenges with AI: Grow Smarter, Faster

Six steps from vague ambition to a fundable programme.

  1. Use Case

    Start with the measurable outcome, not a feature list.

  2. Data Source Location

    Map where the truth lives — and how trustworthy it is.

  3. Key Details for Interaction

    Define the minimum context needed to act without escalation.

  4. Planned Interaction

    Design the workflow and where humans stay in the loop.

  5. Resulting Process

    Orchestrate it in DevRev with automation, ownership and SLAs.

  6. Barriers

    Surface and remove blockers before they stall the rollout.

Next Step

Start the journey!

Pick the entry point that fits where you are today.

No procurement commitment required for the first strategy session.